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Click on a question below to view the answer. Don't find the answer you are looking for, please contact us.
Why do I need to register to shop?
Registering for an account will speed up the shopping process and allow us to keep a record of your orders in a more efficient manner.
If I register, will I automatically start receiving e-newsletters from WAGW?
No, you will not. You will only receive e-newsletters from us if you sign up to do so. If you do sign up, you can unsubscribe at any time.
Will you pass my details on to another company?
I forgot my password, what do I do?
Click on the: “forgot password” link, found in the login page, and we will reset it for you.
How do I remove an item from My Bag?
To remove an item, simply tick the checkbox next to that item and choose “REMOVE SELECTED”.
I want to change my password/address/email address.
First, log in to your account. Then, click on the “My Account” link found on the top right hand side of the Website. From there, select any of the links found on the left side of the page to make changes to your profile.
How do I shop?
First, create or log in to your account. This will only take a minute and once you set it up you will be able to: check out faster, save multiple addresses for shipping and billing, and track your orders.
Then, the fun can start. We’ve organized the Website for your shopping ease. You can choose to shop by category (tops, bottoms, accessories, etc.), collection, gender, or even choose from our stylist’s favorite picks. Or if you have a specific item in mind, use the search box on the homepage.
Once you have found what you want, select your size, desired color, and quantity and click on the “ADD TO BAG” button. When you have everything you want, go to “View My Bag” found on the top right hand side of the Website and click on the “PROCEED TO CHECKOUT” button.
The item I want is out of stock, can I order it another way?
Please ask your local store to check their stock. Check our store locator to find the WAGW nearest you.
Or contact our Customer Care team and we’ll check for you.
Do you restock sold out items?
We do not usually restock sold out items so better buy it before it is too late! We may however, on occasion, make an exception and restock popular items if there is a high enough demand for it.
How do I change the quantity of my order?
Go to “My Bag” and change the quantity found next to the item’s name. Be sure to click “UPDATE” when you are done to save any changes.
I received an e-mail saying one or more of my items is out of stock. What happened?
Unfortunately, although our Website showed available stock when you placed your order, when our team went to the warehouse to pick up the item they found that there was no stock available.
This does not happen often, when it does we have to cancel the item from the order and we do not charge you for the item.
Also, orders are processed on a first come first serve basis. While an item may have already been added to your bag it isn’t considered sold until we receive your payment.
We’re very sorry for the inconvenience.
I’ve received my order but it is an incorrect item, what do I do?
We do everything we can to make sure everything is right before we dispatch your order. However, we do sometimes make mistakes.
If we sent you the wrong item and you live in the Philippines please send it back and we’ll send you the right item. We’ll take care of shipping as well.
If you are in International Customer, please send it back and we’ll send you the right item. After shipping, kindly contact our customer care team (available from Monday to Saturday, 9am – 5pm UTC+8) to let us know how much you paid and we will reimburse you. Click here for contact details.
You sent me the wrong item and now the one I want is sold out. What are you going to do about it?
We’re very sorry for the inconvenience! We’ll subtract the cost of that item and give you an additional discount on your next purchase. Our customer care team will get in touch with you for the details.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and bank deposits via BPI, BDO, and Chinabank as well as G-Cash payments.
Can I pay using my Gift Card?
You may purchase a E-Gift Card for online use, however, Gift Cards purchased in the store may only be used in-store. The full amount of the E-Gift Card must be redeemed upon purchase.
Can I order from overseas?
You can only order from countries to which we deliver. Below is a list of the countries that we deliver to.
What is the exchange rate for overseas orders?
The exchange rate will be applied by PayPal.
My order didn’t go through but I think I was charged, what do I do?
Please contact our customer care team (available from Monday to Saturday, 9am – 5pm UTC+8). Click here for contact details.
I paid through bank deposit/G-Cash how long will it take you to confirm payment?
Give us at least 1-2 days to confirm your payment. Office hours are from 9am – 5pm, if you make a payment after 5pm we won’t be able to check it until the next day.
What are these additional fees added on to my bill?
You’ll have some additional fees if you’re paying through:
Can I use more than one promo code at a time?
You can only use one promo code at a time but if you are a WAGW Privilege Cardholder you can avail of your discount on top of the promo code.
How do I become a WAGW Privilege Cardholder?
You can be a cardholder for a minimum single purchase of PhP 3,500 or an accumulated purchase of PhP 8,500. Minus shipping and other fees.
The Privilege Card entitles you to a lifetime discount (10% off on bags and apparel, 5% off on shoes and accessories). And 25% off on a single purchase on your birthday month.
How do I claim my Privilege Card discount?
Upon checkout simply enter your name (exactly as it appears on your card) and card number in the designated fields.
Which couriers do you use for international deliveries?
All international deliveries are sent via FedEx. Contact them at www.fedex.com/ph/ for your delivery concerns.
Which couriers do you use for local deliveries?
All local deliveries are sent via JRS Express. Contact them at their support hotline: (02)637-2065 or (02)631-7351 to 56 loc. 227 and 217 or e-mail them at email@example.com for your delivery concerns.
How do I track my order?
Once your goods have been dispatched, we will email you a tracking number.
For international orders you can track your order at: http://fedex.com/tracking
For local orders you can track your order at: http://22.214.171.124/track/ or follow them on Facebook (JRS Express) to inquire as to the status of your delivery.
How long before I receive my order?
For local orders you can expect your goods in 2-3 working days.
For international orders you can expect your goods in 2 weeks; some destinations may require more time.
Do you offer free delivery?
Delivery is free for local orders above PhP4,000 (yayy!). Maybe you can shop with a friend and have your orders delivered to the same place. Just a suggestion.
What is your policy on returns?
We accept returns certain items if you are not happy with your purchase, so long as the item is unused and in saleable condition. Items must be returned within 10 days of purchase. We will not shoulder the shipping fees incurred for returned items.
You will be given store credit in equal value to the item returned.
For hygiene purposes we will not accept returns for underwear, swimwear, shoes, and pierced jewelry.
Please note, all items that are part of our concession brand collections are subject to their terms of return.
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